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FIABLE VENDOR PORTAL

Guide for
vendors

Received a Financial Viability Assessment request from Fiable? Whether you're new to the platform or just need a refresher, you'll find everything here to get started.

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Who is Fiable?

A wholly Australian-owned technology company helping companies that operate in the built environment better manage vendor delivery risk.

We create reports called Financial Viability Assessments that assess the financial health and corporate ownership structure of an organisation, which assess the delivery risk and capacity of vendors.

We know tendering, re-tendering and contracting can be time-consuming — so we make participating as simple and painless as possible.

Why have you received this request?

Your main contractor/client has engaged Fiable to carry out a Financial Viability Assessment as part of their existing vendor due diligence or procurement process for a specific project.

Completing the assessment helps that main contractor build a clear, consistent picture of their supply chain and supports a more transparent working relationship between you and them.

By taking part, you: 

Gain a competitive edge in tenders

When pricing is similar across bidders, demonstrating strong financial health can be the deciding factor — reassuring clients you can delivery comfortably.

Work alongside reliable vendors

Partnering with financially sound businesses reduces the risk of project delays caused by vendor insolvency or performance issues.

Build transparency and trust

Open financial transparency strengthens client relationships. If challenges arise, clients are more likely to work collaboratively to keep the project on track.

Portfolio vendor screening table showing risk levels from low to very high for four vendors with status icons.

What information will you be asked for?

The assessment covers a few key areas of your business: business and structure, projects and funding, and financials and tax. Most of this information might already be part of your regular reporting, so it's simply a matter of pulling it together.

The table below outlines what's usually needed in each category.

Group of workers in safety gear near a white truck and machinery under a blue sky.
Business and Structure
Projects and Funding
Financials and Tax
• Business ABN

• Operational structure — company, partnership, trust/trustee or sole trader

• Corporate structure — including applicable Parent, Subsidiaries, Associated entities

• Business Management Overview - key management personnel including responsibilities and roles

• Approximate numbers of key customers and details of key suppliers
• Details of funding and/or banking facilities currently in place, including facility limits and current balances

• Past, current, and upcoming projects, including client name, project name, start and end dates, and values

• Details of total pipeline and variations
• Two (2) most recent finalised, external accountant-prepared financial statements with comparison figures

• Current year-to-date financial statements or management accounts up to the most recently completed financial quarter

• ATO Summary Activity Statement generated from date of assessment (showing all payables including GST, Income Tax, and PAYG are up to date)
PLATFORM WALK-THROUGH

Responding to a request

What are your next steps?

01

Sign up

Use the link in your email to create a free account (you should have received an email from Fiable).

02

View the request in-platform

Find your client's assessment request on the dashboard.

03

Respond to the request

Click 'Respond' to the assessment request.

04

Complete

Work through the questionnaire to provide the information.

05

Respond to any clarifications

If further detail is needed, our Submission Review Team will reach out to you directly.

06

Submit

Submit your information and you're done!

How do we keep your information secure?

We take the privacy and confidentiality of your information very seriously. Your business data is sensitive, so we make sure it's kept secure.

Stored locally in AWS Australia

‍

Nothing is shared with anyone without your consent.

SOC 2 Type 2 Certified

‍

Customer data meets SOC 2's internationally recognised standards.

Information deleted on request

‍

You can request to have your information removed whenever you choose.

NDAs available on request as needed

‍

We'll sign a non-disclosure agreement with you if requested.

Frequently asked questions

If you can’t find an answer that you’re looking for, feel free to contact us.

I need technical support
I have general questions

  • Who will have access to our financial information?

    We maintain strict confidentiality agreements and data protection measures to ensure your information is secure and accessed only by authorised personnel within Fiable.

  • What security measures are in place to keep information secure?

    Data security means more than just protection, it also means knowing where your data lives.

    All data is stored in AWS Australia, keeping your information under Australian privacy law. For many of our customers, that local data residency is also a procurement or compliance requirement in its own right. This sits alongside our SOC 2 Type 2 certification, an independently audited standard that verifies our security and handling practices on an ongoing basis, not just a one-off check.

    We only use your information to complete your Financial Viability Assessment. You're also in control of your data: request deletion at any time, and we'll sign an NDA on request.

    For more detail, visit our Trust Center.

  • How do I get started on Fiable?

    You will normally receive an email from Fiable, with a link to sign-up and create a free account. Once logged in, on the dashboard you will see the assessment request from your client.

    Click 'Respond' to the assessment request, then work through the questionnaire to provide the required information. Once you're finished, submit and you're done.

  • Who would be the best person in our company to respond to a Fiable request?

    The ideal person to respond to a Fiable request is someone with a strong understanding of the company's operations, financials, and strategic direction.

    This typically includes individuals in roles such as General Manager, Director, or someone in Operations or Finance who is familiar with your project pipeline and business performance.

  • How long will the process take?

    Once you submit the requested information, the financial assessment process typically takes a few days from the time Fiable receives all necessary documents from you. We'll keep you updated and notify you if further information or clarification is required.

  • What benefits do we gain from undergoing this financial assessment?

    Undergoing a financial assessment helps build trust and transparency in the business relationship with your client. It demonstrates your commitment to financial stability and operational excellence, enhancing your reputation and reliability as their supplier.

    If you are financially viable, it might also help to differentiate you in a competitive tender situation, potentially giving you an edge to win the job.

    Additionally, it provides an opportunity for you to identify and address any financial risks proactively within your own business.

  • Why am I being asked by my main contractor to use Fiable?

    Your main contractor will usually engage Fiable as part of their wider company risk mitigation process, in response to the economic uncertainty that affects all suppliers.

    By participating in the process, you are helping to de-risk other trades and contribute to the successful delivery of the project for everyone involved. This process benefits all parties by ensuring that every supplier has the necessary financial resources to carry out their part of the project, reducing the risk of delays or failures.

  • How do I know which main contractor is requesting this info?

    When you receive a Fiable request, the person from your client who initiated it is always CC'd in the email communication. You can check the email thread to identify the requester.

  • What happens if the assessment identifies financial issues or risks?

    If the assessment identifies any financial issues or risks, your main contractor's finance, project, or procurement teams should address these with you directly.

    They will aim to work with you to mitigate any risks to ensure a successful project. It's important to be honest and transparent throughout the process and in the information you provide to Fiable.

  • Will we need to provide financial updates regularly?

    It depends on your main contractors. They might request financial assessments prior to contract awards and throughout project delivery, depending on the project's risk profile and other factors.

Security and privacy
Getting started
Purpose and benefits
Other

Who will have access to our financial information?

We maintain strict confidentiality agreements and data protection measures to ensure your information is secure and accessed only by authorised personnel within Fiable.

What security measures are in place to keep information secure?

Data security means more than just protection, it also means knowing where your data lives.

All data is stored in AWS Australia, keeping your information under Australian privacy law. For many of our customers, that local data residency is also a procurement or compliance requirement in its own right. This sits alongside our SOC 2 Type 2 certification, an independently audited standard that verifies our security and handling practices on an ongoing basis, not just a one-off check.

We only use your information to complete your Financial Viability Assessment. You're also in control of your data: request deletion at any time, and we'll sign an NDA on request.

For more detail, visit trust.fiable.com.au

How do I get started on Fiable?

You will normally receive an email from Fiable, with a link to sign-up and create a free account. Once logged in, on the dashboard you will seethe assessment request from your client. Click ‘Respond’ to the assessment request, then work through the questionnaire to provide the required information. Once you’re finished, submit and you’re done.

Who would be the best person in our company to respond to a Fiable request?

The ideal person to respond to a Fiable request is someone with a strong understanding of the company’s operations, financials, and strategic direction. This typically includes individuals in roles such as General Manager, Director, or someone in Operations or Finance who is familiar with your project pipeline and business performance.

How long will the process take?

Once you submit the requested information, the financial assessment process typically takes a few days from the time Fiable receives all necessary documents from you. We’ll keep you updated and notify you if further information or clarification is required.

What benefits do we gain from undergoing this financial assessment?

Undergoing a financial assessment helps build trust and transparency in the business relationship with your client. It demonstrates your commitment to financial stability and operational excellence, enhancing your reputation and reliability as their supplier. If you are financially viable, it might also help to differentiate you in a competitive tender situation, potentially giving you an edge to win the job. Additionally, it provides an opportunity for you to identify and address any financial risks proactively within your own business.

Why am I being asked by my main contractor to use Fiable?

Your main contractor will usually engage Fiable as part of their wider company risk mitigation process, in response to the economic uncertainty that affects all suppliers. By participating in the process, you are helping to de-risk other trades and contribute to the successful delivery of the project for everyone involved. This process benefits all parties by ensuring that every supplier has the necessary financial resources to carry out their part of the project, reducing the risk of delays or failures.

How do I know which main contractor is requesting this info?

When you receive a Fiable request, the person from your client who initiated it is always CC’d in the email communication. You can check the email thread to identify the requester.

What happens if the assessment identifies financial issues or risks?

If the assessment identifies any financial issues or risks, your main contractor’s finance, project, or procurement teams should address these with you directly. They will aim to work with you to mitigate any risks to ensure a successful project. It's important to be honest and transparent throughout the process and in the information you provide to Fiable.

Will we need to provide financial updates regularly?

It depends on your main contractors. They might request financial assessments prior to contract awards and throughout project delivery, depending on the project's risk profile and other factors.

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