Guide for customers
Whether you're new to the platform or just need a refresher, you'll find everything to get started.
Ordering an assessment
Start by selecting which assessment type you'd like to order (in this example a Financial Viability Assessment) and then just follow the guided order process to get started.
Implementation and business rules co-designed with you.
Not sure how Fiable should be implemented, or when assessments should be used?
We’ll help you formate your risk triggers for using Fiable as part of your discussions with us.
Frequently asked questions
If you can’t find an answer that you’re looking for, feel free to contact us.
What information do I need to prepare before submitting a financial assessment request?
You will need to provide the following details:
- Contract information: contract name, site address, and scope of works
- Vendor details: ABN and legal entity name
- Contract value: total value and maximum annual value
- Project timeline: start date and duration
- Contact details: correct email and phone number for the subcontractor
- Custom message: any message you want included in Fiable’s outreach email
Important: Ensure the entity name is current and that the vendor’s ABN and legal name match the entity signing the contract. This ensures the correct entity is assessed.
Why do I need to provide the vendor’s contact details?
Fiable uses this information to initiate contact with the vendor and request the necessary documents and/or clarifications. Accurate contact details ensure the process starts quickly and avoids delays.
Please make sure the person you nominate is the one who will complete the assessment. We recommend confirming with the vendor's team first to identify the right contact.
To promote compliance and avoid confusion, advise the vendor in advance that they will receive a request from Fiable.
What happens if the vendor doesn’t respond to Fiable’s request?
Fiable will attempt to contact the vendor over five business days. We’ll provide you with updates throughout the process.
If there’s no response, you’ll be notified and asked to choose one of the following:
- Expire the request (no charge)
- Proceed with available information (if viable)
- Place on Hold until a firm submission date is provided by the vendor
What is the difference between the Assessed Value and the Maximum Annual Value?
The Assessed Value is the total contract value (excluding GST) that your vendor will undertake across the duration of the contract.
The Maximum Annual Value is the highest contract value that your vendor is expected to undertake in any single 12-month period of the contract. It only applies if the contract's duration exceeds 12 months. This helps Fiable assess whether the vendor can handle the peak financial load of the contract.
Ordering assessments for Trusts
Always confirm the ABN and the Name of the tendering subcontractor.If the business operates under a Trust structure, verify the Trust’s ABN and enter this in the Fiable Questionnaire. You can also use the ABN Lookup to verify the Entity Type and GST Status before placing an order in Fiable.